No Bid Data Printing in Order Flow

[topmarx]

Hello - I am using eSignal, and have CME data with L2. When connecting with NT8 using various Order Flow tools (so it's not the add-on) I don't see any data on the one side (see screenshot) - Any ideas on what could be the cause? Thanks

[NinjaTrader_AlanS]

Hello topmarx,

Thanks for writing in.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum post in the body of your email.

[topmarx]

All done, thanks for the rapid reply. If only eSignal support was half as good as NT

[topmarx]

Waiting a while, it looks like bid is coming through but only in real-time. So its not backfilling both sides of the data, only one side.