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Data feed intermittentley down

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    Data feed intermittentley down

    Anyone else having issues




    #2
    With which provider?

    Comment


      #3
      There are no known universal connectivity issues at this time. So I may accurately assist you, please answer all of the following questions:
      • What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
      • Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
      • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
      • Does the symptom persist after a restart of your PC?
      Patrick G.NinjaTrader Customer Service

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        #4

        Hi Patrick,

        It intermittently connects then loses connection

        version -
        8.0.18.0 64-bit
        Its not connecting to anything - I'm using a demo account
        The error is recorded in the log. See screen shot.

        Ill send this and then restart
        Attached Files

        Comment


          #5
          I restarted and its ok now.. lost all my markings on the charts though

          Comment


            #6
            Weekend.

            Not surprised.

            Comment


              #7
              Weekend maintenance can occur anytime between Friday when the markets close and Sunday when the markets open. Connectivity issues outside of those times typically have a different root cause.

              This error most commonly occurs when NinjaTrader is unable to communicate with the servers due to it being blocked by another program, or there is an issue in the path between your computer and the appropriate servers. Please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader. In some cases the modem/router has built-in software that prevents the connection to be established.

              To resolve this, I recommend the following steps (test for the issue after each step):
              • Restart NinjaTrader
              • Restart your modem and (if applicable) router
              • Restart your PC
              • Clear your DNS
              • If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
              • Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
              • If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

              Patrick G.NinjaTrader Customer Service

              Comment

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