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Historical data x Real-time

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    Historical data x Real-time

    Good Morning. I have a problem with my marketdata, they do not send me the ticks of the last trading hour. This way, every day I do the "load" of this information, but I realize that when I activate the real-time data is subscribed. Is there any option I can configure so that today's real-time data does not subscribe to the previous day's data?

    #2
    Hello guigs88,

    Thanks for posting.

    I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread, ticket number '2202012' and a message 'ATTN Sergey'.

    Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.


    Thanks in advance; I look forward to resolving this item.
    Sergey S.NinjaTrader Customer Service

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