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NinJatrader 8.0.18.1 64bit (even safe mode) is not starting while 32bit is starting.

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    NinJatrader 8.0.18.1 64bit (even safe mode) is not starting while 32bit is starting.

    My PC is running Windows 10 in 64-bit version. Ninjatrader 8.0.18.1 64-bit (even safe mode) is not starting while Ninjatrader 8.0.18.1 32-bit is able to start. Please refer to attached for the LOG and Trace file.

    Really appreciate the assistance!
    Last edited by NinjaTrader_EricB; 07-04-2019, 09:45 PM.

    #2
    Hello,

    Thank you for your post.

    Glad to assist. Due to personal information in the files, I have removed these from the post. We suggest writing in to Platformsupport[AT]NinjaTrader[DOT]Com with these files if needed.

    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    Include ticket number 2203393 in the body of the email.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.


    We look forward to assisting further.

    Eric B.NinjaTrader Customer Service

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