When I log into NT8 with rhythmic (speedup trader connection) it shows green and connected and load up my charts t the most recent data then just stops. There is no live data. I have reset all instruments, deleted and downloaded the platform. Set charts to 24/7 data and nothing. It connects fine but ist no live tick by tick data on any charts.
-
So I may accurately assist you, please answer all of the following questions:- What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
- Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
- Have you confirmed with your broker (SpeedUpTrader) that your account is enabled for real-time data? If not, please do so now.
- What instrument (and expiry if applicable) have you selected? For example, ES 09-19, AAPL, EURUSD, etc.
- (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
- Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
-
I suspect the indicator error is unrelated. I am unsure what could be contributing to the issue. Please send me your log and trace files so that I may look into what occurred.- You can do this by going to the Control Center-> Help-> Email Support
- Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
- Please reference the following ticket number in the body of the email: 2206459
Comment
Comment