It seems you're getting forum email updates, but you are not receiving my emails from PlatformSupport[AT]NinjaTrader[DOT]com. I emailed you from PlatformSupport[AT]NinjaTrader[DOT]com as well as my personal @NinjaTrader.com email address within the last hour. Please check your junk/spam for these emails.
Also, can you clarify - we've found a solution by using one of your backups, correct? If so, is the item we're still trying to troubleshoot why you cannot use the restore workspace feature? Can you still reproduce that symptom?
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