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Backup archive error msg
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Backup archive error msg
Coincidentally or not, after Microsoft did its weekly update I have lost a lot of work Workspace entirely. I used the Tools/Import/Backup File command after disconnecting feeds. Got a Restore Backup Archive Error command. Tried other pre-dated files (5+) as well with same results. Any suggestions?Tags: None
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Can you provide a screenshot of the literal message you're referring to when you attempt to use the workspace restore tool?- To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
- Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
- Click here for detailed instruction
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Are you able to recover your workspaces if you restore from one of your backup files?
To investigate that blank error message, I'll need your log/trace files.- You can send me these files by going to the Control Center-> Help-> Email Support
- Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
- Please reference the following ticket number in the body of the email: 2208535 ATTN PatrickG
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I have tried more than 1 of the back up files on off chance that one or more is corrupted but to same affect. Went back 1 month, could try further back but it seemed that it was recall issue and not a file issue.
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I am missing only 1 of my workspaces and unfortunately it is a large file with a lot of charts (Forex) where I follow about 20 symbols.
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This is an example of level of detail for each chart in case you see it. Unfortunately on this workspace I only saved 7 of the symbols to minimize computing power.1 Photo
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Worth noting, I tried manually backing up NT with the data feed disconnected. I have mostly relied on the auto backup feature in the past. When I went to look for the manually backed up file it appears that there was no error command and I came up with the screen shown below. Not wanting to risk further complications I did not try going further but it appears that a manual backup file does work.1 Photo
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Hi Patrick, sorry for the misunderstanding, I have not solved my problem of recovering my lost workspace. All that experiment did is show what I have to do in future to get a proper backup (do it manually) which you may want to pass on to the programmers - the auto backup does not work. What I really want is to recover that workspace as I have over 2 weeks work invested in it. Is that possible?
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Yes, I received your emails and have replied to [email protected] twice since Wednesday. I'll reply again now.
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I checked my email and I seem to be getting your posts.
These are the msgs I have. Is anything missing?Last edited by NinjaTrader_PatrickG; 07-12-2019, 09:03 AM.
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