Backup archive error msg

[Jconstable]

Coincidentally or not, after Microsoft did its weekly update I have lost a lot of work Workspace entirely. I used the Tools/Import/Backup File command after disconnecting feeds. Got a Restore Backup Archive Error command. Tried other pre-dated files (5+) as well with same results. Any suggestions?

[NinjaTrader_PatrickG]

Can you provide a screenshot of the literal message you're referring to when you attempt to use the workspace restore tool?

1. To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
   • Click here for instructions
2. Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
3. Click here for detailed instruction

Do you have any backup files created via the backup tool?

[Jconstable]

[NinjaTrader_PatrickG]

Are you able to recover your workspaces if you restore from one of your backup files?

To investigate that blank error message, I'll need your log/trace files.

• You can send me these files by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2208535 ATTN PatrickG

[Jconstable]

I have tried more than 1 of the back up files on off chance that one or more is corrupted but to same affect. Went back 1 month, could try further back but it seemed that it was recall issue and not a file issue.

[Jconstable]

I am missing only 1 of my workspaces and unfortunately it is a large file with a lot of charts (Forex) where I follow about 20 symbols.

[Jconstable]

This is an example of level of detail for each chart in case you see it. Unfortunately on this workspace I only saved 7 of the symbols to minimize computing power.

[Jconstable]

For your info, have to go not available till after 11pm PST. Thanks again for assistance. Will

[Jconstable]

Worth noting, I tried manually backing up NT with the data feed disconnected. I have mostly relied on the auto backup feature in the past. When I went to look for the manually backed up file it appears that there was no error command and I came up with the screen shown below. Not wanting to risk further complications I did not try going further but it appears that a manual backup file does work.

[NinjaTrader_PatrickG]

I am glad you were able to restore from a backup file.

I've been emailing you since you wrote in on the 10th. Please check your junk/spam folders and respond to my emails if you'd like to discuss this symptom further.

[Jconstable]

Hi Patrick, sorry for the misunderstanding, I have not solved my problem of recovering my lost workspace. All that experiment did is show what I have to do in future to get a proper backup (do it manually) which you may want to pass on to the programmers - the auto backup does not work. What I really want is to recover that workspace as I have over 2 weeks work invested in it. Is that possible?

[Jconstable]

I will check my email as per your comment.

[Jconstable]

Did you get my log trace files, I did send them to you?

[NinjaTrader_PatrickG]

Yes, I received your emails and have replied to [email protected] twice since Wednesday. I'll reply again now.

[Jconstable]

I checked my email and I seem to be getting your posts.
These are the msgs I have. Is anything missing?