Gold Mini CFDs work ok.
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NinjaTrader
City Index Gold CFD
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So I may accurately assist you, please answer all of the following questions:- What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
- Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
- Have you confirmed with City Index that your account is enabled for real-time data for CFDs? If not, please do so now and let me know what they report.
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See responses below:
Originally posted by NinjaTrader_PatrickG View PostSo I may accurately assist you, please answer all of the following questions:- What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
8.0.18.1 - Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
No errors - Have you confirmed with City Index that your account is enabled for real-time data for CFDs? If not, please do so now and let me know what they report.
I am getting realtime updates - even on gold. But the historical data only covers the US Day session.
Changing Trading hours to 24/7 Makes no difference
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- What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
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In your City Index connection, is 'NinjaTrader historical data' enabled or disabled? To check, follow these steps:- Disconnect from all data feeds
- Control Center > Connections > Configure
- Select your City Index connection from the Configured list > is 'NinjaTrader historical data' enabled or disabled?
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This indicates that our historical data servers do not record this instrument. Go ahead and disable NinjaTrader Historical Data once again then disconnect/reconnect so data is pulled from City Index's servers.
If the data gap persists, please contact City Index directly and ask them why there appears to be missing historical data for that period of time. Please let me know what City Index reports.
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They said there's no missing data at their end. Told me to look at the Instrument on their web trader platform. As you can see from the attached it looks normal. Ninjatrader's charts look nothing like this. Furthermore the prices are wrong. According to Ninjatrader Gold CFD is trading in the $214 region, when it should be over $1000
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I am able to reproduce this on my end. I am passing this to the Development Team for review. I'll follow up when I have more information.
Thanks in advance for your patience.Last edited by NinjaTrader_PatrickG; 07-18-2019, 02:08 PM.
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