Recently, I upgraded my machine to the AMD 3700x with a new SSD. Then, I uninstalled NT8 and reinstalled it on the new SSD. Now, NT8 crashes on startup and even on safe mode. Please help.
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NinjaTrader
NT8 Crashes on open
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Hello CandySNK,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.
I look forward to your reply.Marco G.NinjaTrader Customer Service
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