NT8 Crashes on open

CandySNK

Junior Member

Join Date: Jul 2019

Posts: 1
#1

NT8 Crashes on open

07-17-2019, 10:24 PM

Hi,
Recently, I upgraded my machine to the AMD 3700x with a new SSD. Then, I uninstalled NT8 and reinstalled it on the new SSD. Now, NT8 crashes on startup and even on safe mode. Please help.
Tags: None

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NinjaTrader_Marco

NinjaTrader Customer Service

Join Date: Jul 2017

Posts: 1055
#2

07-17-2019, 11:30 PM

Hello CandySNK,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.

I look forward to your reply.

Marco G.NinjaTrader Customer Service
Likes 1
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