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Error Window how to debug?

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    Error Window how to debug?

    I kept getting non stop Error windows... no dialogs were visible, but maybe because the platform was semi-hung.. but lots of dinging kept happening and in the windows 10 taskbar i could see new "Error" windows were being constantly created.

    Where should I look to find out what exception or error was causing this error? traces? logs?

    #2
    Hello NinjaCustomer,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2217510" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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