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Beta funtionality with Interactive Brokers connection

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    Beta funtionality with Interactive Brokers connection

    In fast moving markets I have noticed that not all data is being passed through to NT

    I have attached a couple of screen clips showing my concerns
    The first clip shows example of a candle in TWS printing H:85.03 and L: 84.60
    Same candle in NT is printing H: 85.00 and L: 84.62 (real time data)

    With these facts stated above I would like to hear:
    Are you planning on doing an update?

    Thanks.

    Click image for larger version

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ID:	1064763Click image for larger version

Name:	ChartNT.png
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ID:	1064764

    Attached Files

    #2
    Hello tpdk2012,

    Thank you for your note.

    I would like to gather more information on your setup and platform so I may best assist here.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2219367" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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