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Machine ID changed with Dell AlienWare Software Updated

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    Machine ID changed with Dell AlienWare Software Updated

    Hello Support,

    Can I know why the Ninjatrader 8 Machine ID will change when Dell Alienware software patch update ?

    As this happened very frequently and become very inconvenience because Its impact many indicators.

    I look forward to your reply.

    Best Regards,
    Simjs

    #2
    Hello simjs,

    Thank you for your note.

    If your machine ID has changed, NinjaTrader 8 will automatically remove your license key, username and password, and other sensitive information. This is a purposeful security feature. This feature prevents others from being able to access your personal information simply by stealing your files and loading them onto another PC.

    NinjaTrader does not control your machine ID directly. Your machine ID is generated by NinjaTrader based on your PC's fundamental hardware (like RAM, motherboard, etc.) and fundamental software (BIOS/UEFI version, Windows updates, firmware updates, etc.). If any of these items change, your machine ID is likely to change as well. There is no way to manually change your machine ID.

    Please let us know if we may assist further.
    Chris Sch.NinjaTrader Customer Service

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