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System Status

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    System Status

    Where may I find current system status? I get the License Failed message and don't know if your server is down or I have a local problem.

    #2
    Hello bylld4,

    Thank you for your post.

    I can confirm the licensing servers are running in external testing on my end. While this status is not listed on the site, feel free to always post or write is on any support issues you encounter.

    The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

    If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

    If you still see the same, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    Include ticket number 2230797 in the body of the email.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.


    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

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