Kinetick Disconnects

[number1]

Hi NT,

Is this the appropriate forum for Kinetick disconnect inquiries, specifically disconnects over the past few nights (early morning) ?

If so:

1) My internet router stays connected, its only Kinetick that disconnects and can't recover. Interested in seeing if others are also experiencing this:
2) Is there a setting that can I should change to get Kinetick to recover better? I have the auto-reconnect set up.

2018-04-11 03:56:37:214|1|2|Time to auto close position='00:00:00 AM', Enabled=False
2018-04-11 08:57:17:032|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost
2018-04-11 08:57:20:264|1|2|Kinetick: Primary connection=Connected, Price feed=Connected
2018-04-11 08:57:27:036|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost
2018-04-11 08:57:29:045|1|2|Kinetick: Primary connection=Connected, Price feed=Connected
2018-04-11 08:57:37:049|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost
2018-04-11 08:57:39:031|1|2|Kinetick: Primary connection=Connected, Price feed=Connected
2018-04-11 08:57:47:049|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost
2018-04-11 08:57:49:198|1|2|Kinetick: Primary connection=Connected, Price feed=Connected
2018-04-11 08:57:57:051|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost
2018-04-11 08:57:59:261|1|2|Kinetick: Primary connection=Connected, Price feed=Connected
2018-04-11 08:58:07:051|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost
2018-04-11 08:58:09:268|1|2|Kinetick: Primary connection=Connected, Price feed=Connected
2018-04-11 08:58:17:052|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost
2018-04-11 08:58:19:065|1|2|Kinetick: Primary connection=Connected, Price feed=Connected
2018-04-11 08:58:27:064|1|2|Kinetick: Primary connection=Connection lost, Price feed=Connection lost

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Please follow the steps below to manually send me your log and trace files to Platformsupport[at]ninjatrader.com Please add ATTN Dennis to the body of the email.

Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[number1]

Dennis,

Sent. Thank you for reviewing and recommendations.