NT8 crashing and disappearing from all screens

[piper]

Hi there,
A strange phenomena today. This happened twice: NT8 was running fine, then all of a sudden my screens went blank and NT had completely disappeared.
No trace of it in the task manager, it just shut down and vanished. I took a look at the trace, and here's what was written just before it shut down:

DEBUG [2019-08-13 17:20:21,469] - Certificate with subject [CN=futurestrader71.com, OU=PositiveSSL, OU=Domain Control Validated] will be sent to external ServerCertificateValidationCallback
ERROR [2019-08-13 17:25:12,357] - NETS: [01] core: hightimer delay 5398 ms
ERROR [2019-08-13 17:25:12,358] - NETS: [02] core: hightimer delay 5398 ms

restarted NT here
INFO [2019-08-13 18:51:17,489] - Component manager has been configured.


and then the same again a few minutes later:

DEBUG [2019-08-13 18:56:45,875] - Certificate with subject [CN=futurestrader71.com, OU=PositiveSSL, OU=Domain Control Validated] will be sent to external ServerCertificateValidationCallback
ERROR [2019-08-13 19:00:18,229] - NETS: [01] core: hightimer delay 5476 ms

restarted NT here
INFO [2019-08-13 19:01:16,258] - Component manager has been configured.

Any idea what happened?

Thanks,
Peter

PS Trace file too big to attach, how do I get it to you?

[NinjaTrader_PatrickG]

I would need additional information from your NinjaTrader log/trace files and likely your PC's Windows Event Viewer to determine what has occurred.

Please contact me via email at PlatformSupport[AT]NinjaTrader[DOT]com with '2242637 ATTN Patrick G' in the message so I may instruct you on how to provide these files to me for analysis.