• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Unable to make FXCM connection...

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    Unable to make FXCM connection...

    I run NinjaTrader on a Mac via Parallels. Following a Parallels update I have not been able to establish a connection to the FXCM data. I uninstalled and reinstalled NinjaTrader 8 as well as acquired a new login and password for FXCM. Still not able to connect. This is a demo account. Thanks for any help.
    Attached Files

    #2

    Hello,

    Thank you for your post.



    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    Include ticket number 2248923 in the body of the email.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.


    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by Newtrader101, Today, 03:40 PM
    1 response
    4 views
    0 likes
    Last Post NinjaTrader_Heath  
    Started by Branpo, Today, 02:58 PM
    2 responses
    4 views
    0 likes
    Last Post Branpo
    by Branpo
     
    Started by sdauteuil, Today, 02:09 PM
    1 response
    6 views
    0 likes
    Last Post NinjaTrader_Jesse  
    Started by AMATX, Today, 02:19 PM
    1 response
    5 views
    0 likes
    Last Post NinjaTrader_Tyler  
    Started by dmking, Today, 01:28 PM
    2 responses
    10 views
    0 likes
    Last Post dmking
    by dmking
     
    Working...
    X