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Help... Ninjatrader not loading...

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    Help... Ninjatrader not loading...

    Hello,

    Ninjatrader 8 fails to start up.. Will not start up in safe mode either.. Splash screen comes up, chimes, and then quits..

    Thanks
    Michael

    #2
    Hello,

    Thank you for your post.



    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    Include ticket number 2249043 in the body of the email.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.


    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

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