Charts / price lagging w/ CQG/Contiuum

[12VMan]

A few times this morning I had issues where price and Chart Trader were freezing / not keeping up with live market prices. Price action was volatile at the time, but it was pretty much useless as a data feed in terms of trading. Is there anything I can check to see if it is a setup/configuration issue?

[NinjaTrader_PatrickG]

If the symptom is no longer occurring, it will be more difficult to accurately troubleshoot, however, we can do some optimizations to your workspace in order to mitigate this symptom moving forward.

I have provided a link below to our Help Guide that goes over performance tips:

• http://ninjatrader.com/support/helpG...ance_tips2.htm

To see what (if any) NinjaScript items may be contributing to the symptoms, please open the NinjaScript Utilization Monitor:

• Control Center > New > NinjaScript Output
• Right-click within the NinjaScript output window > Select 'NinjaScript Utilization Monitor...
• This window will begin to populate with NinjaScript items in order of time spent processing
• Let this window populate for at least a few minutes then send me a screenshot of it's contents
  • To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
    • Click here for instructions
  • Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
    • Click here for detailed instruction

[Lancer]

12VMan, there is a script to monitor lag time here that may be useful.

[12VMan]

Patrick,

Today. I have a somewhat related issue where some charts are working fine, but the charts for another instrument are not updating. I reload the data and they work, then stop. I stop the data connection and re-start, same thing. Here's a screenshot you asked for above:

[NinjaTrader_PatrickG]

It sounds like you may not have real-time data for the instrument you're referring to. I do not believe this is related to this thread. I'd recommend contacting us via email for troubleshooting:

Please send us your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Make sure to provide a description in as much detail as possible of what you're experiencing

[12VMan]

I definitely have data for the instrument - it's the same exchange as the other charts, same group, too (indices). What email address should use?

[NinjaTrader_PatrickG]

The steps I provided automatically sends us an email without you having to enter in any 'to' address.

To mail us directly, use PlatformSupport[AT]NinjaTrader[DOT]com