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Ninjatrader 8 open and freezed

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    Ninjatrader 8 open and freezed

    Hi.

    Please, I need your help, because ninjatrader 8 open and freezed several hours.

    You can see attached, the log folder and trace folder.

    thanks
    luis
    Last edited by NinjaTrader_RyanM; 04-24-2018, 03:50 PM.

    #2
    Hello Luis,

    Thank you for your support forum post and for your interest in NinjaTrader!

    I had your log and trace files removed after downloading them as they may contain sensitive information. Please refrain from including these files publicly. If you wish to share your log and trace files, please contact us via email.

    With that being said please send a note to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Ryan L. 539518" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your latest log and trace files:
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to your email to platform support
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    Ryan L.NinjaTrader Customer Service

    Comment


      #3
      Hello Ryan.

      I will use GMAIL, so your email is:

      [email protected]

      Is this ok?

      Comment


        #4
        Hi Ryan.

        I already read your instruction to increase the virtual memory of my laptop. Now it works very well. Thanks for your help.

        Comment


          #5
          Originally posted by LEMP99 View Post
          Hi Ryan.

          I already read your instruction to increase the virtual memory of my laptop. Now it works very well. Thanks for your help.

          Hello Luis,

          Thank you for the follow up and I am glad to hear your laptop is working better after the virtual memory increase!
          Ryan L.NinjaTrader Customer Service

          Comment

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