3rd Party Licensing

[Trader604]

I had a BIOS update last week. Now, the software programs I have that require 3rd party licensing will not activate. I contacted the 3rd party and they verified that my machine ID is valid. Any idea what the problem could be?

[NinjaTrader_ChelseaB]

Hello Trader604,

Most often either the Vendor has entered the MachineID incorrectly, (including when they do not include the userid or included a userid when they shouldn't) or they have selected the wrong module or wrong licensing.

What is the name of the vendor?

Please send an email to platformsupport [at] ninjatrader [dot] com so that we can request your MachineID.
In the email please include a link to this forum thread.

[Trader604]

Thank you for your response. I have been able to get the issue resolved with the 3rd party. Thank you