Historical data not allowing past a year?

[fredfred]

I have downloaded historical data back to January 2107 and can see the data loaded.
My chart when in playback will show chart data from January 2017, but the Play back timer will only allow me to got back to May 2017 ?

when I try and set o1.01.2017 I get a message "Value must be greater than 14.05.2017"
Why is this ??

Many thanks

[NinjaTrader_PatrickH]

Hello fredfred,

Thank you for your post.

When you view the Available Data do you have Historical Tick Data beyond May 14th, 2017?

I look forward to your response.

[fredfred]

Hello Patrick

Yes, and I can see the January on my chart when in Playback.

So far I have deleted all cache in DB and restarted and then reloaded historicle data to december 2016 and it will still not go past May now 2017 ?

[NinjaTrader_PatrickH]

Hello fredfred,

Thank you for your response.

Can you attach a screenshot of the Playback controller and the message you are seeing?

To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.

Click here for instructions: http://windows.microsoft.com/en-us/w...#1TC=windows-8

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

Click here for detailed instruction: https://www.java.com/en/download/faq/screenshot.xml

I look forward to your response.

[fredfred]

screen shot supplied with chart showing January2017 and message

[NinjaTrader_PatrickH]

Hello fredfred,

Thank you for your response.

I would like to schedule a support call with you if possible to look into this further. Can you send me a note at platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H' in the subject line and a reference to this thread?

I look forward to your response.

[fredfred]

HI Patrick

sent email with reference as requested

Thanks
Cliff