NT8 crashing on startup

[mikeh123]

I have NT8 64 bit and every time I try and open it, the program will crash when it is loading. please help.

[NinjaTrader_ShawnB]

Hello mikeh123,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2286583 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[mikeh123]

i can not go into ninjatrader because it crashes before it opens

[NinjaTrader_ShawnB]

Hello mikeh123,

Thank you for your reply.

Here are steps to send the files without opening the platform. Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Put '2286583 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.