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Opened 8.0.18.1: Continuum acct & license is gone, skins/colors reverted to defaults
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Opened 8.0.18.1: Continuum acct & license is gone, skins/colors reverted to defaults
So I opened up Ninjatrader 8 (Version 8.0.18.1 64-bit) on Windows 10, and my Continuum account is missing, my customized skin color--and all custom chart and SuperDOM colors--have reverted back to the defaults (though I still can open a saved workspace) and the License ID was set to a simulator account. What can I do to reset everything back to the way it was on Friday, when I last had Ninjatrader 8 open? Does anybody have any idea what might have happened? I added my license key back but that does not appear to have done anything to help. I still have version 7.0.1000.35 (Live) on this computer too, if that matters. Thank you.Tags: None
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Hello writeph,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2291425" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
I look forward to your reply.
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