Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Opened 8.0.18.1: Continuum acct & license is gone, skins/colors reverted to defaults
Collapse
X
-
Opened 8.0.18.1: Continuum acct & license is gone, skins/colors reverted to defaults
So I opened up Ninjatrader 8 (Version 8.0.18.1 64-bit) on Windows 10, and my Continuum account is missing, my customized skin color--and all custom chart and SuperDOM colors--have reverted back to the defaults (though I still can open a saved workspace) and the License ID was set to a simulator account. What can I do to reset everything back to the way it was on Friday, when I last had Ninjatrader 8 open? Does anybody have any idea what might have happened? I added my license key back but that does not appear to have done anything to help. I still have version 7.0.1000.35 (Live) on this computer too, if that matters. Thank you.Tags: None
-
Hello writeph,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2291425" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
I look forward to your reply.
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by The_Sec, Today, 03:53 PM
|
0 responses
3 views
0 likes
|
Last Post
by The_Sec
Today, 03:53 PM
|
||
Started by love2code2trade, Today, 01:45 PM
|
2 responses
13 views
0 likes
|
Last Post Today, 03:29 PM | ||
Started by stafe, 04-15-2024, 08:34 PM
|
4 responses
26 views
0 likes
|
Last Post
by stafe
Today, 03:27 PM
|
||
Started by mmenigma, Today, 03:25 PM
|
0 responses
1 view
0 likes
|
Last Post
by mmenigma
Today, 03:25 PM
|
||
Started by SugarDefenderGetNow, Today, 03:21 PM
|
0 responses
9 views
0 likes
|
Last Post Today, 03:21 PM |
Comment