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Alert's Pop Up Dialog flies away

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    Alert's Pop Up Dialog flies away

    And becomes inaccessible, I made a video showing this happening, it's on Google Drive:

    https://drive.google.com/file/d/1W_j...djNXpk94f/view
    Last edited by Botan626; 10-03-2019, 07:12 PM.

    #2
    Hello Botan626,

    Thanks for posting to the forum.

    As a first troubleshooter to resolve this, please uninstall and reinstall NinjaTrader 8. Following these steps will not affect your data, settings, configuration, NinjaScripts, Workspaces, etc.
    • First, save your license key to a document
    • You can locate your license key by going to Help> License Key
    • Now, exit NinjaTrader and uninstall NinjaTrader within Windows Control Center
    • Once uninstalled you can re-download NinjaTrader from the link below:
    • Paste your license key > Select Submit
    • Download and then run the installer

    Please let us know if you see the same afterwards.
    Marco G.NinjaTrader Customer Service

    Comment


      #3
      Hello Marco,

      I did as you said, no difference, same behaviour.

      Comment


        #4
        Hello,

        Thanks for your reply.

        Please right click on the window thumbnail and select 'Move' next, click the left arrow key on your keyboard and the window should appear. Move it to a point on the screen desired and try again to see if this keep the window plated on this screen, or if it moves again.
        Marco G.NinjaTrader Customer Service

        Comment


          #5
          Moving the window with arrows keeps it placed on the screen.

          Comment


            #6
            Hello,

            Thanks for your reply.

            Does the issue persist after returning the dialog box to this screen? Can you save the workspace once you have done this, shut down the workspace, and reopen the workspace and test for the issue again?

            I look forward to your reply.
            Marco G.NinjaTrader Customer Service

            Comment


              #7
              What do you mean "after returning"? After returning from where?

              If I re-open closed workspace, the alert dialog pops up again and it behaves the same way as before.


              Last edited by Botan626; 10-04-2019, 07:39 AM.

              Comment


                #8
                Hello,

                Thank you for your reply.

                I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

                Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

                Open your NinjaTrader folder under Documents.
                Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
                Send the 2 compressed folders as attachments to this email.
                Once you have emailed these to us, you may delete these compressed folders.


                Thanks in advance; I look forward to resolving this item for you.

                Marco G.NinjaTrader Customer Service

                Comment


                  #9
                  E-mail sent, both folders in the same archive.

                  If needed, I'm ok with using TeamViewer to resolve the issue.

                  Do you experience the same behaviour with alert pop up dialogs?

                  Comment

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