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Partner 728x90

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Didn't show me bars on the time set

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    Didn't show me bars on the time set

    Hi guys. i need your help with my platform.

    Since today i try to open NQ 12-19 to start trading and they show me just one green bar. i already uninstall, download and reinstall and they still showing me that.

    Its just with NQ 12-19, because i already open ES, MNQ and they work fine, actually i start playback with NQ 12-19 and work good.

    I'm operating on Trading continuum.

    I attach a photo of the problem

    I really appreciate if someone can help me.


    #2

    Hello LuiginoBosco,


    Thank you for your post.


    Could you please send the log and trace from your platform to look further into this inquiry.


    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2298104 Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


    We look forward to assisting you further.
    Shawn B.NinjaTrader Customer Service

    Comment


      #3

      Hello LuiginoBosco,

      Thank you for your reply.

      Resetting your instruments should resolve this item.
      To reset your instruments, please take the steps below.
      1. First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
      2. Next, reset your instruments by navigating to the Control Center > Tools > Database Management
      3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
      4. Lastly, restart NinjaTrader for the changes to occur
      Please let us know if we may be of further assistance.




      Shawn B.NinjaTrader Customer Service

      Comment


        #4
        i already do it Shawn , and still with the same problem

        Comment

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