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Forex.com connection issues

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    Forex.com connection issues

    I have successfully converted to NT8. I set up my connection per instruction, I get the green dot and sound saying I am connected but when I open an EU 5m chart I get the candles but it does not move though I am connected. So something is not right. Can someone give me some suggestions...

    #2
    Hello jamesr24,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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