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Why my stop moved?

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    Why my stop moved?

    I executed my order with ATM strategy as usual, my stop and target were already placed in a good position then I went to bed , but when i work up and open my chart, stop was not execute yet instead exited me out at the time of opening my chart. Why? This is 2nd time happened to me.
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    #2
    Hello RB104,

    May I confirm that the computer was on and not sleep or hibernating and NinjaTrader was running over night and remained connected to the data feed?

    Chelsea B.NinjaTrader Customer Service

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      #3
      My computer will go sleep after 1 hour

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        #4
        Hello RB104,

        NinjaTrader is not able to function if the computer is sleep or hibernating or if NinjaTrader is off or not connected to the internet.

        Please disable the sleep from the Windows Power Options.
        Chelsea B.NinjaTrader Customer Service

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          #5
          Hi Chelsea Thank you. The fact is the same as Live account order?

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            #6
            Hello RB104,

            NinjaTrader is not able to submit orders (such as stop losses or profit targets) or modify orders (like trailing stops) when disconnected, hibernating, or sleep.
            (Think of this as the phone line being dead when you want to call your broker)

            An order that is already working on the brokerage / exchange servers, will fill if NinjaTrader is shut down. (The same as if you had called your broker to place an order, and then hung up the phone and the phone line went dead)

            This is detailed in the post about what happens when the internet is lost that I have provided a link to in post #2.
            Chelsea B.NinjaTrader Customer Service

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              #7
              THank you Chelsea. How about the order that is already sent on live account? Let's say I am already in position with Stop and Target are already set by ATM strategy. Even in this case, my stop and target will be discard when internet was disconnected?

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                #8
                Hello RB104,

                Working orders remain working. Think of NinjaTrader as a person that is calling your broker for you and placing or changing orders. If an order is submitted to the broker, the broker has that order now.

                If there is no internet connection or if NinjaTrader is off, NinjaTrader can't call the broker to cancel any orders including stop and target orders.
                Chelsea B.NinjaTrader Customer Service

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