Playback connection not working

[Johnny Santiago]

When I disconnect from live data, go to TOOLS>>>Historical data>>>>laod>>>Get market replay data

I enter the date and the instrument ....then when I connect to the data and press play the chart doesn't move but the replay box shows the time moving.

How do I fix this?

[Johnny Santiago]

Also, when I try to forward the time...it freezes up and does nothing.

[NinjaTrader_Heath]

Hello Johnny Santiago,

Thank you for your post.

The replay counter will move when time is playing back but that doesn't mean that your chart is receiving data for that time. I would suggest using the "Go to" feature to go to active trading hours. To do this:
- Right click in the playback controller
- Enter the time you want to move to
- Press OK


I have provided a link below to our YouTube video that provides a brief overview of downloading Market Replay data, connecting to the Playback Connection, and replaying data:

• https://www.youtube.com/watch?v=wvoc16oJhk8

To use the Playback Connection you will first need to have data for Market Replay.

There are 2 ways of getting market data for Market Replay:

1. Record live market data To do this you will need to enable the Market Replay Recorder by going to Tools> Options> Market Data > check 'Enable market recording for playback' > OK. Now data will be recorded for any instrument in any NinjaTrader window that is receiving live market data. Level II (market depth) data is only recorded if a Level II, SuperDOM, or FX Pro window is open and receiving data for the instrument. The Market Analyzer window is the recommended recording window as multiple instruments can be added to one Market Analyzer window and all recorded at the same time. Please see the following help guide page for more information: http://ninjatrader.com/support/helpG...ReplayRecorder
2. Download replay data from the NinjaTrader server.
   
   NinjaTrader offers a limited amount of replay data free to download. Only the most common instruments are currently available.

To download replay data:

• Select the Tools menu in the Control Center, select the menu item Historical Data and select "Load" tab. Here the section "Get Market Replay data" can be expanded.
• Select the instrument and date of the desired replay data and press the OK button to begin the download.

Please see the following help guide page for more information:

http://ninjatrader.com/support/helpGuides/nt8/en-us/index.html?set_up12.htm#HowToDownloadPlaybackDataFromTheNinjaTraderServer

Notes:

• Record for market replay must be disabled from the Data tab of the Options menu before downloading replay data.
• NOT available when connected to the Playback connection.

To start playback, first disconnect from any other connections. Connect to the Playback Connection by going to Connections > Playback Connection.

Select the time frame for the Market Replay Data you would like to view. NinjaTrader windows will only display data for instruments and times you have data available.

You can check what data you have available by right clicking on the Playback Connect controls and selecting 'Available data'. Data will only be displayed within the selected time frame.

I have provided a link below to our Help Guide that goes over Market Replay.

• http://ninjatrader.com/support/helpG...connection.htm

Please let us know if we may be of further assistance.

[Johnny Santiago]

I followed all of your directions. Still the same issue. It freezes up and does not play. Here's a screen shot of what it looks like when I go to a specific time by right clicking....It does it also when just dragging the time bar.

[NinjaTrader_Heath]

Hello Johnny Santiago,

Thank you for that update. So that I can take a look I'd like to schedule a remote session with you, Please submit an email to PlatformSupport(at)NinjaTrader(dot)com and include "ATTN: Heath" in the subject line of the email so I can get that call scheduled.

I look forward to resolving this request.

[OBL1V10N]

I'm having the same/similar issue. Market playback worked fine for a few days until one day when i tried to load a new date range. Then nothing but blank chart and CPU to 100% (95% of which is NT8 utilization). Stays that way until I shut down NT8.

[NinjaTrader_Heath]

Hello OBL1V10N,

Thank you for your note.

For assistance with these issues we generally recommend contacting the Platform Support team directly.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a message in the main box of that window describing your issue.

Thank you we look forward to assisting you.