Thank you for your reply.
The speed that the playback is run at does not affect the results. Keep in mind, however, that it is trying to calculate large amounts of information in a short amount amount of time so you may see performance impacts if you are running a chart with a large number of indicators or complex strategies or a large number of charts at once at maximum speed.
Renaming the config.xml file will have no impact on Playback performance. The config file holds things like your connection information, license key, what add-ons you have installed, etc.
To troubleshoot issues with Playback, first, open a new workspace and close all other workspaces. If a workspace is open but running in the background, it will have a gray box next to it. Hover over any of these and click the close button to make sure they are completely closed.
Next, switch to the Playback connection in this new workspace and open up a completely new chart for an instrument that you know you have Market Replay data for and test playback and scrolling to rewind.
Are you able to scroll back in time when running just a single blank chart?
If not, please send us your log and trace files by going to Help > Email to Support. In the body of the email, please put a link to this thread and 2312196 ATTN Kate W. in the subject line.the iss
If you are able to scroll normally, it's likely that the issue is either something in the workspace you are using, or a strategy or indicator you are using during playback causing a freezing state when calculating. My suggestion then would be to limit playback to a minimal number of charts, strategies and indicators at a time. Make sure you use a separate workspace for playback and that all other workspaces are closed when using it. You may even want to try just making sure all your other workspaces are closed when you use it if you find you had several open workspaces in the background.
Please let us know if we may be of further assistance to you.
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