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NT8 charts not updating

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    NT8 charts not updating

    After returning from a week long vacation and starting and connecting NT8 64 bit to my data provider my charts are not
    updating. Last weeks data did download and display but stops at 5:15 pm yesterday. I did update to the latest version
    of NT8. Oanda is my broker with NinjaTrader Continuum data connection.

    #2

    Hello dukeoferl,

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[at]ninjatrader[dot]com so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Please list ' 2312201 ATTN: Ariana R' in the subject line and reference this thread in the body of the email.

    I look forward to assisting you further.
    Ariana R.NinjaTrader Customer Service

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