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Platform freeze

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    Platform freeze

    Hello,

    NT8 been running great lately but just did a PC restart and upon opening NT8 only a couple of the windows from my layout open and the control center won't even open.

    Tried restarting PC again but its the same each time. NT8 just won't open.

    Please advise.

    Rgds

    #2
    Hello tragdergreg,

    Thanks for posting.

    I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread, ticket number 2316509 and a message 'ATTN Sergey'.

    Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    Sergey S.NinjaTrader Customer Service

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