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Constantly disconnected with Coinbase

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    Constantly disconnected with Coinbase

    At the title suggests. I'm constantly getting disconnected from Coinbase with NT 8. I can connect to it and it will download some data and then disconnect. From there I have to manually click disconnect and then connect again. Download data again and disconnected.
    Any feedback would be great!
    Brian

    #2
    Hello Magiklair,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2317694" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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