Constantly disconnected with Coinbase

Magiklair

Member

Join Date: May 2014

Posts: 31
#1

Constantly disconnected with Coinbase

10-27-2019, 03:41 PM

At the title suggests. I'm constantly getting disconnected from Coinbase with NT 8. I can connect to it and it will download some data and then disconnect. From there I have to manually click disconnect and then connect again. Download data again and disconnected.
Any feedback would be great!
Brian
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

10-27-2019, 11:38 PM

Hello Magiklair,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2317694" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
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