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Machine ID changed on the same hardware!?!

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    #16
    Hello someusername,

    Welcome to the NinjaTrader forums.

    I have added your vote to this feature request. Thank you for your feedback.
    Chelsea B.NinjaTrader Customer Service

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      #17
      Thanks for posting someusername. I've contacted my 3d party vendor and asked them to encourage their users to post this problem on the forum if they are having the same issue. I provided a link to this thread. Hopefully we will get enough "votes" for Ninja to realize this is a problem, or bug as you put it. Its been going on long enough and I know we would all like to see it get fixed.

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        #18
        You wouldn't believe how many times I need to change licensing for my clients and it is cumbersome if you are changing 5, 10 or 15 licensed products over at a time sometimes.
        eDanny
        NinjaTrader Ecosystem Vendor - Integrity Traders

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          #19
          A hardware ID should never change with software. Period. Call it by its name: NinjaTrader's Vendor Licensing is pretty much the same ultimate scheme as Microsoft's own product activation scheme. The details and minutiae may differ: the intent and effect is, for all practical purposes, identical. Even Microsoft knows that a HARDWARE ID should be tied to HARDWARE, so Windows Updates never cause a hardware ID change that results in deactivation. That NinjaTrader uses a scheme that causes these issues after Windows Updates is plainly ridiculous.

          No matter what, NinjaTrader must be calling an API to give it the hardware ID of the machine. Microsoft has actually published some of the API's that it uses. Plainly, even if Windows level is a part of the inputs that can be used, all the NinjaTrader has to do is stop using any software inputs to calculate the hardware ID, and use ONLY HARDWARE attributes. Yes, it is that simple.

          Update hardware ID on a firmware change? Well, that may make sense. Update on an operating system update? Sorry, that makes no sense. Use an API derived from this one: https://docs.microsoft.com/en-us/win...for-a-computer
          Last edited by koganam; 01-21-2021, 09:19 PM.

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            #20
            Hello everyone,

            I just had a conversation with Product Management.

            In general we don't expect the values to be changing with software updates, but what we use to generate the Machine ID sometimes does not return the same values after an update.

            I cannot offer an ETA for a change, but I can say that we are looking into a solution for this hassle.
            JimNinjaTrader Customer Service

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              #21
              koganam - I totally agree with you. It should not change with a software update. However, it's been happening. 3 times with me over a 6 week period, no change in hardware of any kind. Jim - I think you hit the nail on the head and your statement is exactly what's happening. Its VERY COMFORTING to know that you guys are looking into finding a solution. All my fingers and toes are crossed and wishing you luck. I'm sure the vendors will be happy too. THANKS!!!!!!!!

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                #22
                I don't think NT computer identification even should be tied to firmware versions. A large percentage of firmware upgrades (especially BIOS and network communication device upgrades) are to improve security and some hardware manufacturers (Dell for example) automatically upgrade firmware unless a user disables that functionality. NT users shouldn't have to avoid firmware or software security upgrades on computers capable of almost instantaneously trading large amounts of money. Designing a system that encourages that is legally naive.

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                  #23
                  I would like to add my vote to upgrading the licensing process. I am locked out of my indicators because Ninjatrader 8 says my machine ID has changed. I have not changed or updated ANY software or hardware. If there is any way to adopt something similar to TradeStation - that would help. It just works.

                  Not only am I locked out and have to pay a fee to the vendor... I cannot trade until whenever the vendor gets back to me.

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                    #24
                    You can also add my vote to changing NT8's licensing system. A BIOS update some months ago wiped out all my licensing for a heap of 3rd party indicators plus all my connection settings. It took me a number of days to get it all working again after I sent dozens of emails. Not something you expect!!!

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