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NT8 Crashed erased log files

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    NT8 Crashed erased log files

    NT8 Crashed & erased previous log files..any reason for this

    #2
    Hello rickyblah12,


    Thank you for your note.

    Do you have any anti-virus software or backup software running on your PC that may be monitoring the Documents\NinjaTrader 8 folder?

    Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents/NinjaTrader 8 folder.

    Then try and reinstall NinjaTrader and test to see if you experience the same.

    Please try and download and install NinjaTrader from here.

    Once downloaded, run it and select the 'Repair' option.

    Critical: Before running the installer, ensure NinjaTrader is closed.


    Please let us know if you continue to see the same behavior.
    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_ShawnB View Post
      Hello rickyblah12,


      Thank you for your note.

      Do you have any anti-virus software or backup software running on your PC that may be monitoring the Documents\NinjaTrader 8 folder?

      Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents/NinjaTrader 8 folder.
      How can I check if I do or dont?

      Comment


        #4
        If you're unsure whether or not you have any anti-virus or backup software on your PC, I'd recommend checking with your PC manufacturer on an IT professional. Also, you may find some useful information by just searching the web for "how do I find my firewall settings" or some other general questions that may provide you with resources to look through.
        Patrick G.NinjaTrader Customer Service

        Comment

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