I was away from trading for a while, and got back on my NT8 recently. I still have my old workspace, strategies, and indicators. After I connect to FXCM, I get data but it never updates after that initial pull. It's currently Thursday night here, but trading is open for another 16.5 hours from now. I'm not understanding why I can't get live FXCM data anymore.
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Hello learningnt,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2335187" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
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