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Can't load Ninja8

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    Can't load Ninja8

    For whatever reason my Ninjatrader8 platform will only partially load and gets stuck. I've tried restarting the computer and opening it first and still only a few charts load and seems to get stalled.



    I suspect I put the "days to load" on a 240min chart too high as that has been the only thing I've changed recently. I don't want to start over is there a way I can recover this?




    Thanks
    Attached Files

    #2
    Hello MakesTrades23,


    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.




    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    *
    Open your NinjaTrader folder under Documents.
    *
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    *
    Send the 2 compressed folders as attachments to this email.
    *
    Once complete, you can delete these compressed folders.
    Eric B.NinjaTrader Customer Service

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