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Chart trader colors

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    Chart trader colors

    I have one chart with 6 tabs. I have had this same chart for many days. Randomly, I have to go to properties - preset - restore because the line colors for the orders all have turned to black on the screen. Why does it keep doing this seemingly randomly several times a day across different tabs?

    The chart default is fine. If I create a new chart, the colors are correct.

    #2
    Hello StevenNelson,

    Thank you for your post.

    I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once you have emailed these to us, you may delete these compressed folders.


    Thanks in advance; I look forward to resolving this item for you.
    Marco G.NinjaTrader Customer Service

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