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Playback connection

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    Playback connection

    Hi Ninjatrader

    When I want to use the playback connection, I cannot see the playback menu. In others words, I cannot replay the data because I cannot click the replay button.

    I already tried to reinstall, used the ctrl key and the right mouse button, etc

    It does not help.

    Are you familiar with this problem?

    Kind regards

    Beske

    #2
    Hello,

    Thank you for your post.

    Glad to assist. Often it helps to launch in safe mode, testing for issue, then restarting.

    Safe Mode will prevent NinjaTrader from:
    • Loading workspaces.
    • Connecting on start-up.
    • Loading custom assemblies.
    • Getting instrument updates from the server.
    To enable safe mode, please use the following steps:
    • Exit NinjaTrader.
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.

    Once in safe mode, please connect to Playback and test for issue.

    Please let know the behavior seen in safe mode.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      Hi Eric B

      Thank you for your answer.

      Unfortunately, it did not help to start in safe mode.

      Kind regards

      Beske

      Comment


        #4
        Can you please close NinjaTrader then go to Documents->NinjaTrader 8->Delete the file named "UI.xml" then open NinjaTrader and let me know if the issue persists.
        Christopher J.NinjaTrader Customer Service

        Comment


          #5
          Hi Christopher J.

          Thank you for your answer. It did the job!

          Thanks!

          Kind regards

          Beske

          Comment

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