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unhandled exception message

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    unhandled exception message

    When I select a different workspace I get an unhandled exception message. How do I simply change workspaces without this happening? thanks

    #2
    Hello srdoc,

    Thank you for the post.

    This error means something on the workspace you are trying to change to is causing the platform exceptions, most likely resulting from custom NinjaScript Addons.


    So we can further diagnose your system, please start NinjaTrader in Safe Mode.

    Safe Mode will prevent NinjaTrader from:
    • Loading workspaces.
    • Connecting on start-up.
    • Loading custom assemblies.
    • Getting instrument updates from the server.

    To enable safe mode, please use the following steps:
    • Exit NinjaTrader.
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.
    Are you able to open this particular workspace in Safe Mode?

    I look forward to your response.
    Melissa J.NinjaTrader Customer Service

    Comment


      #3
      The workspace came up minus several indicators. I had multiple indicators from different vendors so maybe it caused a conflict

      Comment


        #4
        Hello,

        Thank you for the response.

        In this case I would say that one or more of your indicators caused this error. If you would like our help with diagnosing which indicator(s) are causing this, please send me your log and trace files so that I may look into what occurred.


        You can do this by going to the Control Center-> Help-> Email Support


        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.


        Please reference the following ticket number in the body of the email: 2347113 ATTN Melissa

        I look forward to being of further assistance.
        Melissa J.NinjaTrader Customer Service

        Comment


          #5
          I will work around it for the time being - thanks

          Comment

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