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Ninja trader wont startup

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    Ninja trader wont startup

    Hello,

    Went to fire up NT8 64 bit, from the short cut on my desktop... . nothing happens..checked task manager under cpu column the activity for the ninjatrader was 0 percent...I tried several times to restart but nothing happens except a blue circle appears at tip of mouse pointer for few second and disappear..

    #2
    Hello sagarjss ,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2348571" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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