Missing Data on 6B (GBP futures) and 6E (Euro futures)

[pfcjak]

Hi all,

I am missing overnight data for the above two instruments.

I am based in the UK and my data stops at 2200 and then re-starts at 0700.

I have checked 'Control Centre' - 'Tools' - 'Instruments' and the trading hours for each is set at 'CME FX Futures ETH' which is correct.

My futures data feed is supplied by Dorman as is a friend of mines who is not having any such issues.

Any help would be greatly appreciated.

Thanks

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.