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Kinetick connected but there is no data?

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    Kinetick connected but there is no data?

    Hi - I signed up for Kinetick today, and got a username and password. I logged on in the platform, but I'm unable to get any data. I trade CL futures. I'm not sure what's going on. Can anyone tell me what to do?
    Last edited by HiddenPhilosopher; 12-09-2019, 08:05 PM.

    #2
    Hello HiddenPhilosopher,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2357719" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Hi Chris, similar issue here; just getting back into the game.. i had two weeks of free data till dec5th, then connected to Kinetick end of day free data, but no data in my chart since Dec 5th so it doesn't show any new data.Connection ball shows green..

      Rgds,

      Rob

      Comment


        #4
        Hello robje737,

        Thank you for writing in.

        Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Ariana R 2357719" in the subject line so I may investigate this matter further.
        • Open your NinjaTrader folder under Documents.
        • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Send the 2 compressed folders as attachments to this email.
        • Once complete, you can delete these compressed folders.
        I look forward to your response.
        Ariana R.NinjaTrader Customer Service

        Comment


          #5
          Please see attached

          Comment


            #6
            Hello robje737,

            For security reasons, we have removed the attached files. Please do not post sensitive information like personal files and account information on the forum.

            Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Ariana R 2357719" in the subject line so I may investigate this matter further.
            • Open your NinjaTrader folder under Documents.
            • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            • Send the 2 compressed folders as attachments to this email.
            • Once complete, you can delete these compressed folders.
            I look forward to your response.
            Ariana R.NinjaTrader Customer Service

            Comment


              #7
              Check, done

              Comment

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