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Help with Indices Futures not displaying on chart

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    Help with Indices Futures not displaying on chart

    Hi, wonder it this has happened to anyone _
    I have downloaded the NT8 and it displays me the Forex charts
    but it does not display the Futures/Indices or Cryptos ..
    It did display them on NT7 some time ago.
    I have made sure to do all correctly and it is pretty simple to load charts with all the relative adjustments.
    What could i do possibly wrong ? Can it be that this is related somehow with loading the history for the futures indices etc ?
    Thank you for assistance

    #2
    Hello giantel,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Thanks very much for your Assistance, yes i have attached the files as per your instructions_ Best Regards Gian


      Originally posted by NinjaTrader_ChrisSch View Post
      Hello giantel,

      Thank you for your note.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

      * Open your NinjaTrader folder under Documents.
      * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      * Send the 2 compressed folders as attachments to this email.
      * Once complete, you can delete these compressed folders.

      I look forward to your reply.

      Comment

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