last NT version wont start up

[frankduc]

Hi,

I did the installation of last NT version this morning and it wont start up when clicking on desktop shortcut. (8.20)

Is there a way to come back to .19?

Frank

[NinjaTrader_PatrickG]

So we can further diagnose your system, start NinjaTrader in Safe Mode.

To enable safe mode, please use the following steps:

• Ensure NinjaTrader is shut down
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.

If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

If there are no issues, restart NinjaTrader normally and test for issues.

If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

Please let me know the results of this test.

[frankduc]

Nothing happen at all.
I press the control key and hold it but NT never start.
It seems to be the same trouble as this guy:

https://ninjatrader.com/support/forum/forum/ninjatrader-8/platform-technical-support-aa/1080978-ninjatrader-8-crashes-no-logs-traces-etc-it-doesn-t-even-make-it-that-far

[NinjaTrader_PatrickG]

Please write into PlatformSupport[AT]NinjaTrader[DOT]com with a link to this forum post and "2363825 ATTN Patrick G" in the body. Please also attach any available log/trace files to that email:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments in the email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.