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qusakohi

Junior Member

Join Date: Dec 2019

Posts: 1
#1

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12-16-2019, 09:35 PM

Hello,
Unfortunately NT8 isn't loading this morning...
It briefly verifies licence and loads custom assemblies and then swings back off.
Any thoughts on what I should try? Thanks a lot

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Last edited by qusakohi; 01-15-2020, 03:58 AM.
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NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

12-17-2019, 12:32 AM

Hello qusakohi,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2365068" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
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