Charting problem (bug?)

[marcus2300]

I have a problem with screens that mess up.

What did I do (see screen1):

• Candlestick chart 60 min with RSI and CCI. Both in panel2.
• RSI has Right scale justification . CCI has Overlay scale justification.
• Properties panel 2:Right scale and Overlay scale both automatic based on entire date range series

Next I zoomed in on the candlesticks and scroll down to center the last candle. Panel 2 moved synchrone in the same direction and so panel 2 diappeared half. Both panels change automatically to Fixed. See screen 2.

I removed the F from panel 2 to switch from Fixed to Automatic, hoping the indicators would go back to the original positions, , the indicators moved a little lower, but notgto the original state. See screen 3.

I then removed the F from panel 1, restoring the original panel 1. Panel 2 did not change back to original, the indicators moved a little lower. See screen 4.

I reloaded the Ninja script F5, but nothing changed/happened.

I finally restored manually the properties in the chart panel from the Overlay scale, and everything was back to original.
Apparently the original settings of the chart panel properties from the Overflay scale get lost when zooming in and scrolling the chart.

Is it possible to fix that problem, because each time you zoom in on a chart and scroll to center the last bar, you have afterwards to manually restore the properties of the Overlay scale in the chart panel?

[NinjaTrader_Marco]

Hello marcus2300,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2375212 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.